Our goal for the Zeus bionic hand is to continuously find ways to improve our users and their clinician's lives. We want to make hands that work in the way those with upper limb loss need and we want clinicians to be able to easily support the thriving, active lives of Zeus users.
If your prosthetic isn’t working properly, your life is disrupted. Zeus wants to make it faster and easier to get you and your hand back in action. We know that when you need a replacement part, speed of service and simplicity in the process matter the most.
For our clinicians and users in the United States, we’ve made some updates to make the process for replacement parts even easier than it was.
With this in mind, we’ve updated our policy to reduce friction in your care, ensuring you get the parts you need without unnecessary steps or delays.
Here’s what’s changed for our US based users:
- No photos or videos required. If you’re unsure what’s broken, sharing an image can help, but it’s not mandatory.
- No additional documentation. The replacement part will be shipped to you without requiring any additional documentation on your end.
- No explanation needed. How it broke isn’t relevant; replacing it quickly is.
Our goal is to streamline your experience so you can focus on what matters most—your patients.
If you need a replacement part, reach out to Support.
